Resources

Forms

Useful Information

Local Attractions

Entertainment, Sports and Arts

Hospitals

Schools

Transportation

Association & Government Resources

FAQs

What age and size Manufactured Home is accepted?

  [top]

We accept Single Wide Manufactured Homes up to 18' x 76'. Acceptance of Used Homes is subject to age and condition of the home.

Are older RV's & converted busses accepted?

  [top]

Sorry, only factory manufactured Motorhomes, RV's and travel trailers, which are maintained in good condition are accepted. Pictures must be provided, if vehicle is more than 10 years old.

Is Public Transportation Nearby?

  [top]

Capital Metro Bus has a Stop at the Royal Palms. From there the Bus Route will take you throughout Austin and the University of Texas.

What Public Schools would my children attend?

  [top]

Del Valle ISD. Visit the DVISD website under the Resources Tab for details on the specific school(s) your children would attend.

Is there School Transportation Available?

  [top]

The DVISD School Bus picks-up and delivers the children to Royal Palms.

Are the Public Restrooms Open 24/7?

  [top]

The Public restrooms are available at the Clubhouse during Office Hours and extended hours, when the Swimming Pool is OPEN. All Motorhomes, RV's and Travel Trailers must have fully functional bathroom facilities. Please use your own shower/bath, as there is a $10/person charge for use of the Royal Palms Clubhouse Shower.

Are the Laundry Facilities Open 24/7?

  [top]

Yes. The Facility is located on the East Side of the Clubhouse, between the Swimming Pool and the Playground.

What Recreational Facilities are available? Hours Open?

  [top]

Royal Palms offers a Swimming Pool, Multi-Sport Court, and a Children's Playground. All facilities, except the Swimming Pool, are open daily from 9am-10pm. The Swimming Pool is open from mid-May to mid-September, during posted hours.

When is the Swimming Pool Open? Terrace Hours?

  [top]

Depending upon the weather, pool season at the Royal Palms is generally from mid-May to mid-September. When OPEN, the Swimming Pool and Terrace hours are generally 9am-9pm, Sunday-Thursday; 9am-10pm, Friday & Saturday and Closed on Monday. Once the pool season is ended, the Terrace will remain open during regular Office Hours.

What is my Address at the Royal Palms?

  [top]

All physical addresses are described by a Number and a Street Name, such as 6 Corto, 23 La Posada, 37 Madrona, 20 Royal Palms, 9 Olmos, 54 Palma Circle and 14 Yucca. If you live at 14 Yucca Dr, your legal address is 14 Yucca, Austin, TX 78744. All individual addresses, are registered with USPS, EMS, Fire and Police, and ONLY your physical address should be provided to the authorities in an emergency. In ANY LIFE THREATENING EMERGENCY, CALL 911.

Where is Mail Delivered at the Royal Palms?

  [top]

Each lot address (such as 14 Yucca Dr), is registered with the USPS. All mail will be delivered to the mailbox in front of each lot, unless your address is on either Corto Dr or La Posada Dr, in which case mail is delivered to the MBU boxes at the Corto Dr. entrance to the Community. A mailbox key from the Office will be required, to access any MBU box. Residents are welcome to leave outgoing mail at the Office and have oversized packages delivered to the Office.

What if I have an After Hours Emergency while at the Royal Palms?

  [top]

All lots within the Royal Palms are registered with Austin EMS, Police and Fire Department. Call 911, describe the emergency and give them your address - such as "14 Yucca Dr". DO NOT USE THE 7901 E. BEN WHITE BLVD ADDRESS – that address applies to the Office only! If you have a Community related emergency, such as a utility outage, or you observe leaking or running water, please Call 512-810-7344 and leave a message providing your name, address, and the nature of the emergency.

What are the Pet Policies?

  [top]

Sorry, but German Shepard, Pit Bull, Rottweiler, Doberman, Staffordshire Terrier, American Bulldog and other aggressive dog breeds are not allowed. When outside, ALL dogs MUST AT ALL TIMES be on a leash, with the owner holding the other end of the leash. Pets may never be allowed to be tethered, tied or caged outside. Pet enclosures are not allowed. Owner MUST immediately collect pet droppings, securely seal in a plastic bag, and properly dispose of droppings in a waste receptacle. Farm animals, exotic pets and reptiles are not allowed.

What if I have trouble with my TV Channels?

  [top]

Royal Palms does not provide Cable TV Service. Contact your Cable Service Provider, if you subscribe to Cable TV Services and need to report any problem.

May I Pay My Bill Online?

  [top]

Yes, you may open your own Login Account on this Website and make payments directly, by check or credit card. Contact the Royal Palms Office, if you need assistance.

May I Autopay My Bill?

  [top]

Print the ACH Check Authorization, complete, and 1) mail, 2) fax or 3) email to the Royal Palms Office.

May I have my monthly bill paid automatically?

  [top]

Yes, The ACH Check Authorization Form may be used to Autopay future bills, as they come due.

How is the Community able to prevent vehicle clutter and keep its streets so clear?

  [top]

Easy to comply with Parking Rules allow the Community to maintain vehicle order, which helps to provide a clean, safe, and attractive place for all residents. To maintain this standard, which has helped Royal Palms become the "Keep Austin Beautiful" Award Winner, towing is enforced.

What Security measures are taken by Management to enhance the safety of its residents?

  [top]

Aside from ultra-bright LED street lights and limited coverage cameras, the Office does utilize a variety of other measures, to enhance the security of its residents. However; security of person and property is a personal responsibility; and Royal Palms cannot be responsible for any losses incurred by residents or their guests. In the unlikely event of a loss, or if you observe an illegal act, Call 911 and the Royal Palms Office, at 512-810-7344, IMMEDIATELY!

Is there an RV Lot Reservation Cancellation Penalty?

  [top]

A full Refund will be made, if the Reservation is Cancelled in writing, by email to info@royalpalms.net or via telephonic conversation (no voice message) by 5pm, at least 2 business days prior to the paid arrival date. If Cancelled within 2 business days, the Refund will be for the amount paid, less 2 Daily Rate Charges.

Is there a Penalty for Canceling a “Deposit to Hold” on an RV Lot?

  [top]

“Deposit to Hold” applies when a Lot is being held for a future move-in-date, when there is no other available Lot. No “Deposit to Hold” Reservation will be accepted by Royal Palms, except by written agreement with prospective resident. There is no refund of a cancelled “Deposit to Hold” prepayment.

How is the safety and cleanliness of the Community maintained?

  [top]

Royal Palms personnel have over 100 years of collective property management and campground experience; hence, we are keenly aware of the importance of developing and implementing procedures and practices, which enhance resident safety, convenience, comfort and satisfaction. To accomplish this broad task, it is essential that community standards be implemented and even-handedly enforced. Persons, who are not considerate of their neighbors (i.e. broadcast loud music), seek to use their lawn to collect vehicles and “junk”, and are not prideful of their home and community will likely prefer to live elsewhere. To provide a clean environment, which fosters resident safety, Community Rules, and Vehicle and Parking Rules are enforced. All streets are private, “no–through” paved roads, with traffic speeds restricted to 15 mph. The Children's Playground and Multi-Sport Court are fence enclosed, and the Swimming Pool area is accessible only by resident assigned access key.

What makes Royal Palms a “Keep Austin Beautiful” Award Recipient?

  [top]

Royal Palms is the proud recipient of the “Keep Austin Beautiful” Award. Keep Austin Beautiful, a non-profit organization in Austin, encourages greater environmental stewardship among individuals and businesses, by periodically awarding local area businesses for their “distinguished community leadership in promoting a clean litter–free environment”. Royal Palms endeavors to always warrant this recognition, as a Clean Business in Central Texas.